Coonabarabran Toyota are committed to helping individuals and businesses resolve any issues or complaints as quickly as we can. This is in accordance with Customers’ rights under the consumer guarantees in the Australian Consumer Law (ACL).

For further information regarding your rights, please visit our Customer Charter. If your complaint is about a car loan with Toyota Finance, please refer to the Toyota Finance Complaints Policy.

How to lodge

You complaint can be lodged by completing the form below, calling our Guest Experience manager Crystal Campbell on (02) 6742-3322 or by emailing your complaint to We will acknowledge receipt of your complaint within 24 hours and we will contact you within 48 hours to discuss and address your complaint. Customers can call or email during business hours to check the status of your complaint.

What we require

In order to process a complaint with Coonabarabran Toyota we require:

  • Your full name
  • Your email address
  • Your phone number
  • The vehicle identification number (VIN) of the vehicle

Lodge a complaint

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    VIN (required)


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